Delivery and Returns

Delivery

Standard delivery within the UK is free for all orders over £60, otherwise charged at £3.95 and takes approximately 3-5 working days.

  1. Please ensure to enter your address carefully and accurately when processing your transaction, Florals of Splendour Ltd, will not be held liable for parcels that are not delivered due to incorrect or incomplete addresses. 
  2. We will endeavor to deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay unless in events beyond our control. However, delivery times stated on your order, is an expected estimation and is not a guarantee. There will be no compensation for orders that fall outside of this indicated timeframe. If you have a particular deadline for your delivery, please contact us before placing your order.
  3. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the Goods, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  4. If you treat the Contract at an end, we will return all payments made under the Contract. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
  5. If you were entitled to treat the Contract at an end, but do not do so after 14 days, Florals of Splendour will assume you have accepted the order and no further cancellation can be made.
  6. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  7. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  8. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  9. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  10. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. This is a distance contract(as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
  3. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

  1. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

  1. Except as set out below, if you cancel this Contract, we will be happy to reimburse to you all payments totaling the price of Goods

Timing of reimbursement

  1. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
  2. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  3. We will make the reimbursement using the same means of payment as you used for the initial transaction.

Returning Goods

  1. If you are not entirely happy with your items you may return them to us. You must notify us within 14 days of receipt and we will be happy to offer you a refund provided that the products are returned complete, in perfect unused condition and in the original packaging. We strongly suggest using a parcel tracking service to return your item, as responsibility will not be accepted for parcels lost or damaged in transit. Ensure to include your name and order number inside your parcel.

Send your return to: Florals of Splendour, Big Yellow, Room L01, Ashton Road,  Essex, RM3 8NF

  1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Florals of Splendour, Big Yellow, Room L01, Ashton Road,  Essex, RM3 8NF without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  2. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Example cancellation details:

To
Florals of Splendour Ltd
27 Old Gloucester Street
London
WC1N 3AX

Email address: services@floralsofsplendour.co.uk
Telephone number: 0330 001 2451

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):

 

Signature of consumer(s) (only if this form is notified on paper)

 

Date

[*] Delete as appropriate.