Privacy policy

Policy Statement

Florals of Splendour Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at https://floralsofsplendour.co.uk/, use our services, or contact us.

Who We Are

Florals of Splendour Ltd is the data controller for the personal information you provide to us. You can contact us using the details provided in the Contact Us section at the end of this policy.

What Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Phone number
• Delivery address (for hire or purchase orders)
• Payment details (processed securely via our third-party provider)
• Enquiry or message content
• Newsletter preferences (if subscribed).

We also collect limited technical data through cookies – please see our Cookie Policy for more details.

How We Use Your Information

We use your information to:

• Respond to your enquiries or requests
• Fulfil product or hire orders and deliver services
• Send you service updates or order confirmations
• Send newsletters or marketing (with your consent)
• Improve the functionality and user experience of our website
• Monitor site performance and usage trends
• Comply with legal or regulatory obligations

Use of Cookies

We use cookies and similar technologies to ensure our website functions effectively and to enhance your user experience.

When you visit our website, a cookie banner will appear, allowing you to manage your preferences. You can choose to accept or reject non-essential cookies. You may also revisit your preferences at any time by clicking “Cookie Settings” in the footer of our site.

We rely on:

• Consent for non-essential cookies (e.g. analytics, social media)
• Legitimate interests for essential cookies necessary for site functionality

Please refer to our separate Cookie Policy for full details of the cookies we use.

Our Legal Grounds for Using Your Data

Under UK data protection law, we must have a lawful basis to process your information. These include:

• Consent – when you subscribe to our newsletter or marketing emails
• Contractual necessity – when we process your information to fulfil an order
• Legitimate interests – for internal analytics and customer service improvements
• Legal obligation – where we are required to retain data for legal or tax purposes

How Long We Keep Your Information

We only keep personal data for as long as necessary to fulfil the purpose it was collected for and as outlined by the ICO Data retention policy appendix B.

• Contact form enquiries: up to 12 months
• Newsletter sign-ups: until you unsubscribe
• Order history and transaction records: up to 7 years

Who We Share Your Data With

We do not sell or trade your personal data. We may share your information with trusted service providers such as:

• Website hosts
• Email and newsletter platforms
• Payment processors
• Delivery partners (to fulfil your orders)

All service providers process your data under strict instructions and only for the purposes we specify. Where data is transferred outside the UK, appropriate safeguards are applied. We do not sell or trade your personal data.

Our Commitment to Data Security

We take the security of your personal information seriously. To prevent unauthorised access, maintain data accuracy, and ensure proper use of your information, we have put in place appropriate physical, electronic, and organisational measures to safeguard the data we collect.

These measures include secure servers, data encryption, access restrictions, and regular reviews of our security practices. We take reasonable and practicable precautions to ensure your data security.

Your Rights

As a data subject you have the following rights under UK GDPR:

• To be informed of what data we hold and are collecting.
• To access the personal data, we hold about you
• To ask us to correct or update inaccurate data
• To ask us to delete your data in certain circumstances
• To object to or restrict how we use your data
• To withdraw consent at any time (where we rely on consent)
• To lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will highlight any significant changes clearly.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, you can contact us via:

Email: info@floralsofsplendour.co.uk

Website Contact Form: https://floralsofsplendour.co.uk/contact/

Effective Date: 30/05/2025

Last Review Date: 30/05/2025