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Copyright © 2024 Florals of Splendour- All Rights Reserved
These Terms and Conditions govern the provision of event styling, installation, and hire services by Florals of Splendour Ltd (“we”, “us”, “our”) to the client (“you”, “the Client”). By making a booking or payment, you accept and agree to be bound by these Terms.
2.1 All goods are hired and remain the property of Florals of Splendour Ltd at all times. No transfer of ownership takes place.
2.2 The Client, named on the booking form, is fully responsible for all hired goods throughout the hire period, including when in possession of third parties or venues.
3.1) A non-refundable deposit of 30% is required to secure your booking. No items or dates will be reserved without this payment.
3.2) The remaining balance is due no later than 28 days before your event. Late or missed payments may result in cancellation of services.
3.3) Adjustments to bookings must be made in writing. Additional charges may apply depending on the nature and timing of changes.
3.4) For bookings under £250, full payment may be required at the time of booking.
3.5) By paying the deposit, the Client confirms acceptance of these Terms & Conditions.
3.6) A charge of £25 will apply for onsite meetings within a 10-mile radius. For meetings beyond this, an additional mileage charge of £1 per mile each way will be added after the first 10 miles.
3.7) Clients will be required to provide photographic ID and a valid credit or debit card at the time of booking or collection. Florals of Splendour Ltd reserves the right to hold card details securely and deduct any outstanding damage or replacement costs after the hire period, if applicable.
4.1) Cancellations for Styling & Installation Services
If you cancel:
4.2) Cancellations for DIY Hire Bookings
4.3) These fees reflect the preparation, planning time, and loss of business opportunity.
4.4) Postponements may be accommodated subject to availability. Payments already made will transfer to the new date. If no suitable date is available, the relevant cancellation terms will apply.
5.1) All hire items and styling components are subject to natural variation due to lighting, material changes, and supplier availability.
5.2) While every effort is made to match photographs or samples, colours and finishes may differ slightly due to lighting, batch differences, and screen display.
5.3) Images used on our website and marketing materials are for illustrative purposes only and may not exactly represent the items provided.
5.4) Where necessary, substitutions will be made with items of equal or greater value and in line with the agreed styling brief. These variations do not constitute grounds for refund or cancellation.
6.1) We are not liable for delays or non-performance due to events beyond our control (e.g. weather, illness, transport failure, government restrictions).
6.2) In such cases, we will aim to reschedule or offer a fair resolution. If cancellation is required, we will retain the deposit and refund any remaining balance.
7.1) Florals of Splendour Ltd is not liable for injury, damage, or loss caused by use or misuse of our services or hire items.
7.2) The Client is responsible for the safety, proper use, and care of all goods from the time of delivery or collection until their safe return. This includes responsibility when goods are passed to third parties or used at a venue.
7.3) Any Loss, theft, breakage, or damage (including wax residue or soiling) will be charged at full retail replacement cost. Charges may also apply for irreparable damage, excessive wear, or soiling that prevents future hire.
7.4) We recommend Clients obtain appropriate event or wedding insurance to cover potential loss or damage of hired items.
7.5) Hired items are supplied in good condition but are not new. Complaints after return will not be entertained.
7.6) Clients must follow all candle care instructions. Do not allow wax to drip directly onto hire items. Use protective holders and extinguish all candles before leaving the venue.
8.1) If services are provided through subcontractors, Client information may be shared solely for event delivery purposes.
9.1) Our styling service includes planning, delivery, set-up, and styling of agreed items at the event venue.
9.2) We require confirmed venue access times and layout instructions no later than 14 days prior to the event.
9.3) Our staff will work with venue teams where appropriate but remain under the direction of Florals of Splendour.
10.1) Our staff will act professionally and ensure your event is styled as agreed. They will not handle cash, gifts, or food items (e.g. cakes).
10.2) Staff must be treated with respect. Any abusive or unsafe behaviour may result in services being withdrawn immediately.
10.3) Bookings involving late night setup or breakdown may incur an additional fee of £120 to cover staff transport and working conditions.
11.1) Where teardown is included, we will collect all items after the event at a time agreed in advance. The Client must ensure all hired goods are left accessible and ready for collection.
12.1) Standard hire is for three (3) calendar days. Items are to be collected/delivered on Day 1 and returned by Day 3 unless otherwise agreed.
12.2) A flat-rate extended hire model of five (5) calendar days may be agreed in advance. This option must be confirmed at the time of booking and will be charged at a fixed extended rate detailed in your quote.
12.3) If items are returned late beyond the agreed hire period (whether 3 or 5 days);
12.4) Items not returned by Day 14 will be deemed purchased. Full retail value will be charged.
13.1) Clients must inspect items upon collection and confirm that all goods are present and in suitable condition. No claims accepted after departure.
13.2) Items must be returned in the condition supplied, using the original packaging provided or charges of £20–£30 per box may apply.
13.3) Wax must be removed with hot water only. No tools or abrasives permitted. Damaged items will be charged at replacement cost.
13.4) Chair covers must be folded into linen bags provided. Non-returned or damaged covers are charged: £20 (linen), £7 (Lycra). Removal by staff may incur a 50p/cover labour fee. No quantity reductions are accepted after 1 month before the event date.
13.5) Backdrops/swaging must be returned stain-free. Cleaning fees of up to £100 apply. Replacement charges up to £500 may apply if irreparable.
13.6) Glassware must be handled with care. Do not lift from the rim. Always use two hands at the base. Any breakage is charged at full retail value.
13.7) Feather centrepieces (if hired) are charged at £5 per missing/damaged feather. All parts must be returned.
14.1) DIY hire is by appointment only. Delivery to venues is not available for hire-only items.
14.2) Courier use must be via a professional, insured, and trackable service. Taxis or unapproved courier options are not permitted.
14.3) Couriers are used at the Client’s risk. Damages in transit remain the Client’s responsibility.
14.4) Items may not be delivered to venues unless pre-agreed as part of a styling service.
14.5) Clients must use an enclosed, suitable vehicle. Items must not be strapped to roofs or left unsecured. Protective materials are required.
14.6) Photo ID and a valid credit/debit card will be requested at collection. A refundable damage deposit will be pre-authorised on the card. This pre-authorisation does not result in an immediate charge but reserves the right for Florals of Splendour Ltd to deduct costs for any damages, loss, or failure to return items following the hire period. Clients will be notified of any deductions before the card is charged.
14.7) All returns must be inspected and signed off upon receipt. Missing items or damage will be charged the same day.
By making payment or signing the booking form, the Client confirms that they have read, understood, and agree to these Terms & Conditions. These Terms are governed by the laws of England and Wales.
For any queries, please contact: Florals of Splendour Ltd
Email: services@floralsofsplendour.co.uk
Phone: +44 (0)7727 090208
Website: www.floralsofsplendour.co.uk
Effective Date: 2nd July 2025
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Copyright © 2024 Florals of Splendour- All Rights Reserved